Terms & conditions

Terms & Conditions

“VISITORS TO THIS WEBSITE/APP ARE BOUND BY THE FOLLOWING TERMS AND CONDITIONS (“TERMS”) SO PLEASE READ THE FOLLOWING TERMS CAREFULLY BEFORE CONTINUING TO USE THIS SITE”

    1. Tariffs/Charges for the plans chosen are to be paid in advance and such charges are not refundable as this is a prepaid service
    2. No installation charges are applicable on Indophone Fiber connection.
    3. GST @ 18% is not included in the tariff/ charges and is payable over and above the plan charges.
    4. The Tariff Plans/Offers are subject to Guidelines/Directions/Orders issued by TRAI and/or DoT.
    5. The Company at any time, shall reserve the right to modify/withdraw this T&C including but limited to tariff plans and display the same on its website without notice to the customer and such posting will be deemed to have been read by the customer.
    6. Any one-time charges paid to Indophone Regional Partners at the time of installation are non-refundable.
    7. The company may extend a refund to the user only for his first payment in case of no-feasibility for building a new connection to the requested address.
    8. Interest-free security deposit to be refunded only online and not cash, after the return of assets in the same condition as at the time of receipt. The refund will be processed within 45 working days after acceptance of the Optical Network Unit (ONU) by Indophone.
    9. ONU is to be returned to a “person” appointed by Indophone. It can be the local cable operator, Indophone retail partner or any logistics company appointed by Indophone to recover back the ONU from the customer location
    10. Any fault in ONU is to be replaced by Indophone within 5 working days to 48 hours from the time of raising the complaint with Indophone.
    11. Refunds are to be processed to the bank account provided at the time of registration or to the bank account/wallet linked to the phone number registered with Indophone. No other bank account is to be used for refunds. Cash and cheques are not to be used for customer refunds.
    12. The ONU/Router devices provided by Indophone in a bundled plan are offered as “Free to Use” for the duration while the customer is active as a paid user. It will remain the property of Indophone. at all times and the company reserves the right to take it back in case the connection is terminated, surrendered or inactive.If the “Free to Use” ONU/Router device is physically damaged or broken by the customer, the same shall be changed/replaced at customer request after payment of Rs.2000/- through device change/replaced request and that replaced/changed ONU/router will remain the property of Indophone at all times and the company reserves the right to take it back in case the connection is terminated, surrendered or inactive.
    13. The speed committed under a plan is till the LAN port. Wi-Fi Speed is subject to the customer premise’s in-house coverage & customer premises device performance.
    14. The Company shall reserve the right to modify/withdraw any promotional campaign along with offered gratification (if any) and display the same on its website without notice to the Customer and such posting will be deemed to have been read by the Customer.
    15. The basis for the selection of winners under any promotional campaign held by Indophone is at the Company’s sole discretion
    16. All product and company names are trademarks ™ or registered® trademarks of their respective holders.
    17. By submitting your information and/or contacting us through any medium like a phone call, social networking channels, website, etc, you agree to receive any promotional messages, or material and be contacted by Indophone or their sub-vendors.
    18. All mentioned plans are subject to change or discontinuation without prior information.
    19. Not all the offered prices are available on renewal. Also, prices may differ at each location.
    20. The mentioned prices are on monthly basis.
    21. Prices as mentioned are exclusive of taxes.